🌿 Return & Exchange Policy
At Planted Together, your satisfaction is our top priority. If you're not completely in love with your purchase, we’re here to help make it right!
✅ Returns & Exchanges
We accept returns and exchanges within 30 days of delivery.
To be eligible:
Item must be unused, unwashed, and in original condition
Must be returned in original packaging (if possible)
You must provide proof of purchase
🚫 Non-Returnable Items
Due to the custom and made-to-order nature of many of our items, the following cannot be returned:
Personalized or customized products (names, dates, or custom text)
Clearance or final sale items
📦 How to Start a Return
Email us at [youremail@example.com] with your order number and reason for return.
We’ll send return instructions and shipping address.
Once we receive and inspect your return, you’ll receive a refund to your original payment method.
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end (wrong item, defective product, etc.).
🧵 Exchanges
Need a different size or color? No problem!
💳 Refunds
🛠️ Damaged or Defective Items
If your item arrived damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll replace it at no cost.
🌍 Questions?
We’re happy to help! Reach out any time at [youremail@example.com]
Thank you for supporting our small business and helping families grow together—one garden at a time. 🌱